Privacy Policy
At Translite Scaffolding LTD, we are committed to protecting your privacy. This Privacy Policy
outlines how we collect, use, process, and safeguard your personal data in accordance with the
Digital Personal Data Protection Act (DPDPA), 2023 (India) and other applicable data protection
regulations.

Under the DPDPA 2023, Translite Scaffolding LTD. acts as the Data Fiduciary, and you, the
user/customer, are recognized as the Data Principal.

This policy applies to data collected via our website, digital portals, Google Ads, social media
channels (LinkedIn, Instagram), WhatsApp Business communications, lead-generation forms, and
physical facility interactions.

1. Information We Collect
We collect information that is strictly necessary to provide our scaffolding and formwork solutions,
fulfill regulatory mandates, and optimize your digital experience.
A. Personal Information (Provided Voluntarily)
• Identity & Contact Data: Name, job title, company name, mobile/WhatsApp number, email
address, and billing/shipping address.
• Project & Commercial Data: Technical specifications, engineering requirements, Bill of
Quantities (BOQ), RFQ data, site deployment details, and transactional financial records.
• Communication Data: Text messages, media, and documents exchanged via our official
WhatsApp Business account, LinkedIn InMail, Instagram Direct, or email.
B. Technical and Usage Data (Collected Automatically)
• Device & Network Data: IP address, browser type, operating system, geolocation data, and
device identifiers.
• Interaction Data: Clickstream data, pages viewed on our Platform, time spent, referral
sources, and interactions with our digital advertisements (Google Ads, LinkedIn Lead Gen
forms).
C. Physical Surveillance Data
• CCTV Footage: For safety and security reasons, visitors to our manufacturing units,
corporate offices, and warehouses (including our Hapur facility) may be recorded via
closed-circuit television (CCTV) systems.

2. Children’s Data Protection
Our services, manufacturing, and B2B digital platforms are strictly directed toward commercial
entities, contractors, and individuals over the age of majority. Translite does not knowingly collect,
solicit, or process personal data from minors (individuals under the age of 18). If we learn that we
have inadvertently collected data from a child, we will permanently delete it from our servers
immediately.

3. How We Use Your Information
We process your data strictly based on your explicit consent or under legitimate use clauses for the
following purposes:
• To generate engineering designs, structural evaluations, and commercial quotes.
• To process rentals, coordinate site deployments, and execute transactional logistics.
• To manage daily project updates, dispatch client reports, and manage lead-generation
follow-ups via email and WhatsApp.
• To serve targeted marketing, track conversions, and optimize digital performance using
Google Ads, LinkedIn, and Instagram.
• To maintain industrial safety, monitor facility security, and comply with tax (GST), legal,
and regulatory obligations.

4. Cookies and Advanced Tracking Technologies
We utilize an active Cookie Consent Mechanism (Cookie Banner) on our website. When you first
visit, you can customize your preferences. The cookies we utilize are categorized as follows:
• Strictly Necessary Cookies: Required for basic website operations, security, and loading
portal/RFQ architectures.
• Analytical/Performance Cookies: Managed via third-party tools like Google Analytics to
help us understand visitor demographics and optimize layout functionality.
• Marketing/Targeting Cookies: Utilized by Google Ads and social platforms to track ad
conversion rates and serve relevant commercial remarketing campaigns based on your
interest in our scaffolding systems.

5. Data Retention Period
In compliance with the DPDPA 2023, Translite retains personal data only for as long as necessary to
fulfill the purposes for which it was collected, or to comply with statutory legal mandates:
• Enquiry & Lead Generation Data (Website, WhatsApp, Ads): Retained for a maximum
period of three (3) years from the date of last interaction, unless converted into an active
commercial contract.
• Commercial, Transactional, and Rental Contract Records: Retained for a minimum of seven
(7) years to satisfy legal compliance, accounting, audit requirements, and Indian Goods and
Services Tax (GST) mandates.
• CCTV Surveillance Footage: Automatically overwritten or purged every thirty (30) days,
unless required for an active security investigation or legal dispute.

6. Cross-Border Data Transfers
Translite operates an international distribution network and exports products to the Gulf
Cooperation Council (GCC) region (including the UAE and Saudi Arabia).
By using our Platform and submitting inquiries, you acknowledge and agree that your personal
data may be transferred, stored, or processed across international borders to facilitate crossborder supply chains, international engineering clearances, and global logistics partners. All such transfers are conducted securely and in strict compliance with the cross-border guidelines
mandated under the DPDPA 2023 and local international regulations.

7. Data Security & Third-Party Sharing
We implement rigorous technical, administrative, and physical security protocols to safeguard your
personal data from unauthorized access, loss, or alteration.
• Third-Party Data Processors: We engage trusted third-party service providers (such as
cloud hosting, CRM infrastructure, WhatsApp API providers, and logistics entities) to
process data on our behalf. These partners are bound by strict confidentiality clauses and
are legally forbidden from using your data for any independent or unauthorized purpose.

8. Your Rights as a Data Principal
Under the DPDPA 2023, you hold comprehensive rights regarding your personal information. You
may exercise these rights at any time:
• Right to Access & Summary: Request a summary of your personal data being processed by
us and the third parties it has been shared with.
• Right to Correction & Erasure: Request the update of inaccurate data or the deletion of
data that is no longer necessary for the purpose it was collected (subject to legal/tax
retention overrides).
• Right to Withdraw Consent: Revoke your consent for digital marketing, newsletters, or
WhatsApp updates at any time.
Resolution Timeline: We commit to reviewing and processing all valid data principal requests
within thirty (30) business days of receipt.
Escalation Path: If you feel your data privacy concerns have not been satisfactorily resolved by our
team, you have the statutory right under Indian law to lodge an official complaint with the Data
Protection Board of India.

9. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection
Act, 2023, Translite has appointed a dedicated Grievance Officer to address any concerns, disputes,
or requests regarding data privacy.

Please direct all privacy-related communications to:
• Attn / Designation: Grievance Officer — Data Protection Compliance
• Company Entity: Translite Scaffolding LTD.
• Registered Office Address: [Insert Head Office Address, e.g., Ghaziabad/Noida, UP, India]
• Email: privacy@translitescaffolding.com (cc: info@translitescaffolding.com)
• Direct Phone / Helpline: +91 8800830593

10. Amendments to this Policy
Translite Scaffolding LTD. reserves the right to modify or replace this Privacy Policy at any time. Any
changes made will instantly go live upon being posted on this platform with an updated effective
date. We recommend checking this page periodically to remain informed about how we safeguard
your corporate and personal data.